I. The seafarer may complain:
- directly to the respective Crew Coordinator in a non-formal
- formally to the respective Senior Crew Manager during
- directly to the Managing Director or
- directly to the company on email-id Seafarers-Charter@VShips.com
II. In addition, seafarer may use
complaint & suggestion box placed in CMO. Managing Director
will review these complaints and take appropriate action.
III. Any seafarer with a
grievance/complaint, however small, may have it dealt with by
bringing the matter to the notice of the proper authority (such a
list is available in the Crew Management Office).
IV. Any grievance(s) or
complaint(s) made by the seafarers against the CMO activities in
respect of seafarer's recruitment and placement services and/or the
company and/or ship owner is resolved at the lowest level possible
within an appropriate time frame in accordance with seafarer
employment agreement and applicable national laws. Every seafarer's
complaint is to be treated individually.
V. The Crew Coordinator receiving
complaint to review and resolve it, if it is not resolved, Crew
Coordinator to convey finding to Managing Director, who will then
evaluate it to resolve at his level and inform the seafarer and/or
concerned authority as required.
VI. In case, grievance, if any, is
not resolved by the process above within 30 days, the seafarer may
Maritime Office in Gdynia
10, Chrzanowskiego Str., 81-338 Gdynia, Poland
Tel.: +48 58 355 3220; Fax: +48 58 620 30 39
or the relevant flag state
administration (contact list available in the CMO).